Information Technology Support Specialist Mirandola

Information Technology Support Specialist
Mirandola
Emilia Romagna, Mirandola

Language: Minimum B2 level of Italian and EnglishJoining: ImmediatelyDedicated / ScheduledOnsite engineer will be responsible for:Incident resolution. Service requests fulfillment. Hands and Eyes support for IT Infrastructure Devices. Meeting room IT equipment support and maintenance with preventive checks periodically. End user support in Digital Bar where applicable. Planned / Unplanned Infra activities wherever needed including first level troubleshooting under guidance of the concerned team. VIP support where applicable. Printing service support. Escorting of third-party engineers. The Dedicated engineer will carry out a range of IT duties including resolving incidents, IMAC of CLIENT devices and services, as well as daily IT responsibilities and administrative tasks.

The Onsite engineer will also act as smart hands, eyes, and feet to work with third line and external support teams in areas such as the Data Centre, Network, Telephony, Imaging, Backup, and Security to resolve issues.

The engineer will also be a point of contact on the site for relevant IT-related matters.

The Onsite engineer may also assist with the receipt and management of onsite stock, spares, request purchase of assets (not procurement), and updating IT systems (such as Asset DB) where the tools and processes are provided.

The Onsite engineer and OSS team are not responsible for procurement, asset management processes, or tools, but are responsible for following the provided processes to place requests and updates. The role of the Onsite engineer is to work within the processes, procedures, and policies as defined by HCL Delivery and agreed with CLIENT. Hands & Feet SupportHands & Eyes Support is a service that includes a physical onsite engineer who can perform or troubleshoot issues.

The Onsite engineer can reboot server equipment, report visual display information from devices, and perform basic troubleshooting with help and directions from the resolver team. The resolver group is contractually responsible for the resolution of incidents.

Technical knowledge/capability is provided by the resolver.

The OSS engineer is only performing steps dictated by the resolver team and will only be responsible for Hands and Feet support.

The volume and/or duration of regular (predefined) tasks must be kept to a minimum, ensuring OSS SLAs responsibilities and resource synergies are not compromised. Points below will be supported by Hands & Eyes engineers.

Further SOPs/processes will be incorporated below:Desk PhonesOther Devices/Services (If Any)Budget:Seniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustries: IT Services and IT Consulting #J-18808-Ljbffr