Infrastructure Workplace Associate Milano

Infrastructure Workplace Associate
Milano
Lombardia, Milano

Position Overview

Ralph Lauren's Technology group is focused on building & leveraging high-quality technology solutions to enhance business & digitization opportunities across channels and geographies.

The Client Services Engineer, reports to the Regional Infrastructure Manager and will form part of a global technology authority.

Essential Duties & Responsibilities

- Ensures proactive and reactive management of operational incidents, problems and changes for the Munich site

- Acts as remote support for the resolution of Infrastructure faults on site

- Provides a clear and regular pro-active reporting of the ongoing technical challenges of the technical environment to Region Infrastructure Manager

- General IT maintenance, such as PC builds, hardware upgrades and software deployment

- Troubleshooting basic hardware and software errors, network and integration issues

- Actively manage assets through life (receipt, move, additions and changes) and maintain asset tagging/recording

- Ensures adequate stock in quantity and quality of equipment to meet customer's demands

- Reviews the existing environment, and as and when appropriate, recommends enhancements

- Where required, assisting departments with projects and corporate internal and external events including support for regional teams on setup for VC, Meetings etc.

for high profile events

- Effective delivery into projects with tight deadlines, identifying work required and clearly articulating timescales

- This role will form part of EMEA region infrastructure team, there may be requirements to travel to other corporate locations on occasion

Experience, Skills & Knowledge

Experience of the following technologies with the aptitude to take on the development and support of new technologies and vendors:

- Experience of providing Level 2 IT Client Support in a global organisation

- Experience with Microsoft Office, versions 2010+

- Experience with Windows operating systems - Windows 7 and 10, experience with the new 11 OS is a plus

- Knowledge of Microsoft Configuration Management tools including SCCM and Intune

- Knowledge of Apple IOS and OSX systems, including setup, configuration and fault finding

- Experience with a global O365 deployment

- Knowledge of IT Rooms and floor cable patching

- A passion for IT and a willingness to learn and expand your knowledge.

- Experience working with all levels of an organization in a mature and professional manner

- Cloud infrastructures, Hybrid deployments and the concept of Software Defined Data Centre - as well as its implications for a client services footprint.

- Operational experience of large multi-technology environments to a demanding enterprise retail business

- Extensive experience in operational management including process management, pre-emptive maintenance and Prob/Inc/Change management

- A globally distributed delivery function, global accounts and accompanying service support models

- Complex multi-vendor solution management and a mixed service support model utilising In-house, and external 3rd parties

- Independent research on the capability of technology or domain platforms including cost, license structure, benefits and considerations