Inkjet Solutions Technical Specialist Milano

Inkjet Solutions Technical Specialist
Milano
Lombardia, Milano

Your Mission

**What you will do**:

- Engage and build relationships with customers, channel partners and their technical representatives early in the sales cycle and throughout the sales process to understand their business needs and solution objectives

- Develop an understanding of customer requirements and formulate a product/system proposal based on the company's sales strategy and product potential.

Delivering more value to the customers at better margins through optimally defined solutions

- Manage the technical discussion/negotiation process with the customer and any linked external service providers or contractors

- Work with Central BU to execute strategy and feedback market information for future product planning

- RFI/RFP/Tender contribution /input

- Manage customization and integration projects as required

- Manage Beta tests prior to launch with selected customers and resellers

- Provide 2nd line troubleshooting to customers and channel partners

- Provide an in-depth understanding of new products for the purpose of supporting customers

- Provide Technical Support expertise and demonstrate equipment at sales exhibitions and events

- Support local sales team, customers and channel partners with product information and updates in line with launch and product life cycle

- Manage the demo inventory for demo/seeding; support demos and exhibitions

**What we asking for**:

- Computer Science graduate/Technical support engineer

- Technical product/ market experience gained in a similar industry

- Numerate, analytical and logical approach to problem solving

- Use of innovative approach to optimize reports and analysis

- Understanding of Project Management processes

- Fluent in written and spoken Italian and English

- Excellent ability to communicate on technical and commercial level (verbal+written)

- Ability to work in a matrix structure

**Technical Skills**:

- Computer literate with knowledge of MS-Windows, Networking, MS-Office, 3rd Party driver/software

- Good knowledge of Operating Systems (including mobile)

- Software & Hardware testing

- Troubleshooting & Diagnostics

- Exhibition/Event setup & support

- Good knowledge of printhead technology

- Knowledge of RIP software

**What we offer**:

**_

Our heritage _

- We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability.

We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions. _

**_ Our commitment to the environment_

- We all have a role to play in building a better future.

For Epson, being a sustainable company means being mindful of every aspect of our organisation - from the smallest lightbulb to the largest factory.

It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

_

**_Our people_**_ _

- We believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us to strive for excellence. _

**_ Our brand _

- Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running_

Job Reference: ITALY00244