Inside Sales - Italy GENOVA

Inside Sales - Italy
Genova
Liguria, GENOVA

We are looking for Inside Sales to add to our Genoa Sales Team.

Key tasks and responsibilities: Schedule, research and prepare material for Outside Sales for customer meetings/ZIM Compass.

Prepare quotations (request rates from other ZIM departments/agencies as needed).

Enter updated customer data from Outside Sales and other sources into ZRM system.

Forward client complaints/correctors and follow-up the resolution of these.

Solve ad-hoc customers' problems.

Forward telephone and email inquiries in standard subjects to customer service center or other departments within ZIM.

Track customer performance of the accounts portfolio.

Update account plans/profiles according to Outside Sales input.

Undergo the required training according to the training program.

Populate KPI template for Outside Sales on a weekly basis to enable performance tracking.

Ensure data accuracy of ZRM or other related systems for cargo shipped by controlled customers.

Requirements: Professional and personal skills: Completed apprenticeship in shipping or forwarding.

Outgoing personality.

Geographical knowledge.

Team player.

Ability to work under pressure.

Willingness to work in an open-plan office.

Languages: English (Scale 1 – 7)*: 5.

MS Office: Word, Excel (Scale 1 – 7)*: 4.

General guidelines: Comply with the company's information system and policy and ethic code.

Comply with the company's guidelines and processes.

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