Inside Sales - Italy GENOVA

Inside Sales - Italy
Genova
Liguria, GENOVA

We are looking for Inside Sales to add to our Genoa Sales Team. Key tasks and responsibilities: Schedule, research and prepare material for Outside Sales for customer meetings/ZIM Compass. Prepare quotations (request rates from other ZIM departments/agencies as needed). Enter updated customer data from Outside Sales and other sources into ZRM system. Forward client complaints/correctors and follow-up the resolution of these. Solve ad-hoc customers' problems. Forward telephone and email inquiries in standard subjects to customer service center or other departments within ZIM. Track customer performance of the accounts portfolio. Update account plans/profiles according to Outside Sales input. Undergo the required training according to the training program. Populate KPI template for Outside Sales on a weekly basis to enable performance tracking. Ensure data accuracy of ZRM or other related systems for cargo shipped by controlled customers. Function: Countries & Business Development Publish in Internal Career Page: Yes Professional and personal skills: Completed apprenticeship in shipping or forwarding. Outgoing personality. Geographical knowledge. Team player. Ability to work under pressure. Willingness to work in an open-plan office. Languages: English (Scale 1 – 7): 5. MS Office: Word, Excel (Scale 1 – 7): 4. General guidelines: Comply with companies' information system and policy and ethic code. Comply with companies' guidelines and processes. J-18808-Ljbffr