Inside Sales Process Specialist (M/F/D) - Location: Milano (Italy) Milano

Inside Sales Process Specialist (M/F/D) - Location: Milano (Italy)
Milano
Lombardia, Milano

What you can expect

Reporting to the Inside Sales Manager, the Process Specialist will be focused on Teams performance, actively contributing in their improvement. In particular she/he will:

Assist the Inside Sales Manager and Team Leaders in analyzing data from internal systems (e. g. , MS Dynamics, Genesys Pure Cloud) and identify measures for improvement; Maintain and increase the expected level of productivity and service level for agents and teams  Ensuring the appropriate utilization of systems in conformity of central and local procedures and guidelines  Ensuring continuous improvement in coordination with Telesales manager and team leaders in the light to reach and overachieve company targets  Be the referent person for the outsourced telesales agency ensuring the expected level of productivity and the appropriate utilization of systems in compliance with central and local procedures and guidelines Managing the technical onboarding of outsourced teleseller  Training existing and new internal agents and contact persons of outsourced telesales provider on processes, systems, product, sales offers  Planning and realization of ad hoc active listening with internal and external agents during phone conversations and identify measures for improvements in alignment with Telesales Manager and Team Leaders  Involvement in projects and activities for continuous improvement with Telesales center of excellence at head quarter What makes you stand out Bachelor's degree Prior experience, at least 2 years, in data analysis and reporting, preferably in sales companies  Proficiency in data analysis tools, CRM platforms and contact center platform, in particular Power BI, SAP, MS Dynamics and Genesys PureCloud Advanced level of Excel Excellent verbal and written communication skills in Italian and English ( at least B2 ), nice to have Spanish High attention to details and problem solving skills Team player and effective communicator We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility? Here are five good reasons. . . At DKV Mobility, we are team players - because we are only successful together! #teamofteams

You should feel welcome with us from the very beginning!

We've been growing for about 90 years How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work-life balance.   We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We live "Lead in Green" You want to drive the energy transition? Then you've come to the right place! We want to be the leading provider of sustainable products and services in our industry. Through our 2021 Green Pledge, we have committed to 1. ) becoming a climate-positive company by 2023 and 2. ) helping our customers reduce the carbon intensity of their fleet by 30% by 2030 compared to 2019.

We are a certified employer Our employees trust us. As an employer, we regularly receive awards from independent institutes, e. g. as Top Employer Germany and as Great Place to Work!