Inside Sales Process Specialist (M/F/D) - Location: Milano (Italy) Milano

Inside Sales Process Specialist (M/F/D) - Location: Milano (Italy)
Milano
Lombardia, Milano

Inside Sales Process Specialist (m/f/d) - Location: Milano (Italy)Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2, 200 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

Reporting to the Inside Sales Manager, the Process Specialist will be focused on Teams performance, actively contributing in their improvement. In particular she/he will:

Assist the Inside Sales Manager and Team Leaders in analyzing data from internal systems (e. g. , MS Dynamics, Genesys Pure Cloud) and identify measures for improvement;Maintain and increase the expected level of productivity and service level for agents and teams;Ensure the appropriate utilization of systems in conformity with central and local procedures and guidelines;Ensure continuous improvement in coordination with Telesales manager and team leaders to reach and overachieve company targets;Be the referent person for the outsourced telesales agency ensuring the expected level of productivity and appropriate utilization of systems in compliance with central and local procedures and guidelines;Manage the technical onboarding of outsourced telesellers;Train existing and new internal agents and contact persons of outsourced telesales provider on processes, systems, product, sales offers;Plan and realize ad hoc active listening with internal and external agents during phone conversations and identify measures for improvements in alignment with Telesales Manager and Team Leaders;Involve in projects and activities for continuous improvement with Telesales center of excellence at head quarter. We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

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