Inside Sales Representative
Temporary as replacement for maternity leave
**Job Purpose**:
Cover all types of activity to support the business generation together with External Sales.
**Responsibilites and Tasks**:
All customer related administrative business creation activities:
- Keep Customer Cross Reference files up-to-date in line with agreed contracts and quotations on a global base (other RMC to advice) by providing the sales prices to Customer Service
- Sample order processing and follow-up together with External Sales: in order to optimize the opportunity of Murata's products being included in new designs
- Master file maintenance in cooperation with Customer Service: facilitate the day-to-day running of the customer's account
- Maintain accurate customer information, in order to have a clear record of customers' specific requirements
- Quotation process in cooperation together with External Sales: prepare calculations, annual negotiations, quotations; maintain the (global) price files and follow-up activities (following our internal regulations and Export Control regulations)
- Register and maintain special global price groups
- Join customer visits with External Sales when needed (e. g.
annual negotiations, Logistics/SCM, etc.
)
- Continuously control the sales margin and take counter measures together with External Sales when necessary
- Track Sales figures of our customers together with Sales and Business Planning
- Global LOI tracking and shortage management together with Global Account Management
- Support of contract management in cooperation with Customer Service and other operational departments (SCM topics, lead time, appendixes, etc.
)
- Maintain excellent working relations with your customer contacts
- Internal relationship: facilitate the smooth communication and positive cooperation between Inside Sales and other Murata departments
- Follow-up together with External Sales the in-time payment of our customers and solve issues (e. g.
prices differences, Debit/Credit Notes, etc.
)
- Support internal and external projects
**Required Knowledge/Experience**:
- Secondary school level or comparable commercial education in connection with the appropriate professional experience (3 years)
- First experience with ERP systems (USSO/AS400, SAP, . . . )
- Good commercial skills
- Good English and local language skills in speaking and writing
- Good skills in standard software (MS Office, . . . ) and Murata specific software
- Basic product knowledge
- Basic knowledge in Quality Management
- Good communication skills (active listening, conflict management)
- Ready for business trips
- Basic negotiation skills
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