Insurance And Repair Automotive Support Agent Milano

Insurance And Repair Automotive Support Agent
Milano
Lombardia, Milano

Insurance and Repair Automotive Support Agent Data: 14 feb 2025

Insurance and Repair Automotive Support Agent Full-time Are you an automotive fan?

Do you enjoy providing the best solutions for customers?

Would you like to be part of a renowned automotive company, apply your professional skills and gain experience?

Then we might be looking for you!

The role: The purpose of this role is to support and escalate insurance claims into our client's specific department in order to assure cost recovery.

Responsibilities: Gathering information from workshop and client; Assessing insurance claims submitted to policyholders; Verifying the accuracy of claim details, including personal information, policy coverage and claim amounts; Managing invoices received from authorized repair partners; Ensuring invoices are accurate and approve payments to the claims system; Investigating the circumstances of the claim, such as accidents, damages or medical reports; Gathering evidence and identifying any potential misrepresentation; Dialogue with the insurance company; Informing and negotiating with workshops; Processing policy applications to workshops; Documenting all decisions and transactions; Staying updated on industry regulations, company policies and best practice.

About you: We would love to welcome a new colleague with excellent negotiation and problem solving skills and a good understanding of the repair process.

Our ideal candidate has:

At least 3 years of experience in the insurance sector; Previous automotive insurance experience and/or workshop insurance admin/repair cases experience; Understanding of the technical repair on high level; A good understanding of insurance principles and settlements; Advanced understanding of MOD, MTPL, and Insurance Claim Flow; Experience in handling motor claims, insurance escalations and corner cases; Commercial judgement required to process technical/complex insurance claims; Experience in dealing with liability negotiations; Experience in helping resolve disputes between customers and insurance company; Critical thinking; Confidence in handling potential uncertainty; Results orientation; Ability to handle multiple tasks, think and plan ahead and build in contingencies; Ability to understand complex information and assess requirements; High level of computer literacy, especially MS Office; Language skills: Italian and English, German is a plus.

Working pattern: Full time: 40 hours per week What we offer: We offer professional growth first.

The compensation package will be discussed during the interview and related to the actual experience and skills gained.

About MSX: With over 5, 000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Parts, Accessories & Service Performance Actionable Insights Diagnostics & Repair Enhancement Warranty and Repair Efficiency Technical Information Learning Solutions Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce.

This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.

Only selected candidates will receive a direct response.

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