Intern Customer Care Milano

Intern Customer Care
Milano
Lombardia, Milano

We are looking for an enthusiastic Customer Service Intern, with a 6-month assignment, to support our team on various tasks related to the customer-oriented order processing and management.

This internship offers a unique opportunity to gain hands-on experience in customer care working with great products, learning from senior colleagues, interacting with different functions in different countries and networking with a variety of talented professionals.

Ultimately, you will gain broad overview of the Customer Service activities and should be prepared to enter any fast-paced work environment with a degree of autonomy.

**Key duties**:

The intern will be flanked and trained to support the ROCKWOOL Core Solutions Customer Care team mainly with:

- Order entering

- Delivery monitoring, delays reporting, claims and complaints follow up

- Credit control processes (unblocking requests, financial documents. . . )

- Telephone contact to potential customers

- Documents preparation, complying with the mandatory legal requirements, mainly on sales related documents, customers data sheet and relevant financial documentation

- CRM updating (recording phone calls, delays, claims and relevant follow up. . . )

- Translation of technical/marketing documents

- Testing activities on SAP mainframe

- Proactive support in customer survey initiatives (surveys to customers, NPS. . . )

- Administrative support in price management (recording new quotations, filing contracts )

- Support in data collection in relation to local projects

- Involvement in SWP Strategy and Business Continuity Plan

**Requirements**:

- Strong desire to learn and go the extra-mile

- Good organizational and time management skills

- Good communication skills and teamwork attitude

- Customer orientation

- Mandatory fluency in both Italian and English (upper/intermediate) - fluency in French is desirable

- Experience in sales/customer care and SAP knowledge will be considered a plus.

**What we offer**:

Internships of 6 months

Monthly allowance - meal tickets

Experience in a smart, dynamic and international environment

**Place of work**:

Milano - Arco della Pace

ROCKWOOL Core Solutions

Ensuring customer satisfaction with every order

As part of our tight-knit team, you will work with a strong customer focus, in a fast-paced environment where no two days are ever the same.

Our common goal is to deliver the right material to the customer at the right time and place.

It takes a special type of person to make that happen.

Your personality and attitude is crucial in ensuring an excellent customer experience.

In return, you will work with great products and get the right training and tools to enable you to reach our ambitious service goals.

Contratto di lavoro: Tempo pieno

Disponibilità:

- Turno diurno

Istruzione:

- Laurea magistrale (o specialistica) (Preferenziale)