Internal Account Manager Castel Maggiore

Internal Account Manager
Castel Maggiore
Emilia Romagna, Castel Maggiore

Position**:

Internal Account Manager

Principal Accountabilities

- Manage the overall account relationship by providing strategic service and support to assigned customer base.

Maximize margins, gain market share,

- and drive value added solution selling.

Working with internal and external resources, provide customer service often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems.

Function as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.

- Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory.

Requires thorough knowledge and accountability of supply chain engagements such as: e-Compass, Consignments, CARES (Customer Automated Replenishment System) ; sell and capture opportunities through Synergistic products (e. g. , White Space Report, PEMCO Mix), Reverse Logistics, GBC (Global Business Conversion) & ITAD (Information Technology Asset Disposition).

Sell and drive Solutions Selling within the approved account level strategy.

Requires knowledge of competitive landscape in the market and the ability to make sales decisions based on that information.

- Responsible for on-going Sales Support activities for the Order to Invoice process.

Owns the customer interface for backend Quality processes: corrective actions, Field Quality Reports.

Owns & Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs.

Owns the customer interface for important Credit & Financial Information as well as coordination of all available resources and support functions.

- This job profile requires the assignment and participation in a sales compensation plan.

A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow.

Job Complexity

Professional:

- Has no discretion to vary from established procedures

- Has no related work experience or has work experience but requires formal training in theories/concepts in own function

- Works under general supervision

- Entry-level professional role

Support: (Associate)

- Has advanced specialized skills or is multi-skilled through job-related training and considerable on-the-job experience

- Works independently; receives mínimal guidance

- Acts as an informal resource for colleagues

- Identifies and resolves key issues and patterns from partial/conflicting data

- Takes a broad perspective to problems and spots new, less obvious solutions

- A senior level support role

Experience / Education

- 2 years' degree or high school diploma with equivalent related experience

- 2-4 years of experience will be positively considered

What we offer

We offer you a challenging, interesting, and rewarding job in an international environment in a growing global company.

We'd like to see your career developing next to the top leader of IT solutions.

LI-LD2

**Location**:

IT-Castel Maggiore, Italy (Via Marabini)

**Time Type**:

Full time

**Job Category**:

Sales