Internal Sales Executive Smb Workplace
Are you ready to make a BIG impact with TD SYNNEX?
In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.
**Job Purpose**:
Internal co-owner of accounts with FSE / IKAM for the largest accounts delivering customer satisfaction and developing new sales opportunities
Key account management for defined set of mid sized partner across the Tech Data portfolio; incentivised based on total portfolio
**Responsibilities**:
- Maximizes call potential and outcomes using a number of different sources to gain information on customer
- Generate new business opportunities by planning outbound calls to customers
- Have a conversation with customer around a solution/product area
- Offers recommendations to enhance the value proposition by collecting information from the customer to understand the business requirements
- Achieve monthly/quarterly Revenue and Margin targets for the aligned customer/ segment
- Builds excellent customer relationships through proactive engagement
- Develops partner relationship (incl.
account planning, cross-selling etc.
)
- Provide, sell and negotiate product information, pricing, special offers and promotions
- Attainment of Key Performance Indicators (KPI's) such as daily talk time and outbound calls
- Sell the benefits of using Tech Data and the Company value proposition
- Identify project opportunities and engages with BDM/ISS if specific product/ vendor knowledge is required
- Engages in active inside selling and "intelligent project fishing".
Manages customer backorder along specialist knowledge
- Generate and own a pipeline of deals in Tech Data's CRM system, which is regularly reviewed and updated and ensure active closure of opportunities
- Provide accurate and timely quotations to customers
- Ensure Tech Data maintains service levels agreements with customers
- Manage customer backorder expectations and reporting
- Proactively develop relationships with key internal and external contacts
- Ensure CRM system is well maintained and provides correct customer information
**Knowledge Skills and Experience
- 3+ years of relevant professional experience in sales
- Very good product knowledge
- Excellent sales skills and a proven track record
- Numerate with good attention to detail
- Excellent telephone manner
- Priority management and planning skills
- Strive to achieve set targets
- Understands Sales Process
- Effective Communication Skills
- Very good relationship building
- Working knowledge of Microsoft Word, Excel, Outlook
- A knowledge of product set would be desirable but not essential
- IT industry knowledge would be desirable but not essential
- Fluent spoken and written knowledge of English
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