International Customer Care - Junior Milano

International Customer Care - Junior
Milano
Lombardia, Milano

Job Summary

The purpose of the job is to support the Manager in improving Marangoni international students' school experience, in particular Chinese students.

He / She has to support the manager in devising new strategies in order to satisfy Students' experience need, using a Costumer Care approach.

**Key purpose of the role

1.

**Students Life Service** - He / She has to support the Manager in increasing and optimizing students' services (week zero, Welcome activities, students' engagement activities etc. )

focusing on Chinese students.

2.

**Customer Care **- He / She has to support the Manager in improving customer care activities: in particular he / she has to support students, especially Chinese students, with their needs providing them a wide range of solutions.

He / She has to assist the Manager in listening students actively, creating reports and in monitoring costumer care activities.

3.

**Internal Communication** - He / She has to support the Manager in sharing intern communications with students.

He / She must assure a high service level and an outstanding ability in problem solving.

4.

**Relations with external Partner**s - He / She will also support the Manager in creating and maintaining relations with external partners, ensuring students a luxury school experience.

**Skills

- Master or Bachelor Degree in foreign languages;

- Proficiency in Chinese;

- Proficiency in English;

- Experience in similar role is a plus;

- Passion for Fashion and Luxury;

- Proficiency in Office Suite;

- Proficiency in di WeChat;

- Ability to work in team.

Contratto di lavoro: Tempo pieno, Tirocinio formativo/stage

Disponibilità:

- Dal lunedì al venerdì

Esperienza:

- addetto/a assistenza clienti: 1 anno (Preferenziale)

Lingua:

- Cinese (Obbligatorio)

- Inglese (Obbligatorio)