International Customer Service - Milan Milano

International Customer Service - Milan
Milano
Lombardia, Milano

Position: Customer Service Representative

Location: Milan

Reports to: Studio Manager

Summary/Objective

Perennials and Sutherland, LLC is one of the most respected and iconic names in the exclusively to-the-trade, luxury home furnishings, têxtiles and accessories market.

Our company has dedicated over three decades to working with the very best in the design world to create and market truly unique and exquisite products.

Everything we do and the elite clientele we serve is dedicated to making life more beautiful.

Environments for life, architectural, landscape and beyond are what we live and breathe each and every day.

Ours is more than a life of producing and selling products.

Our people share a passion for creativity, design and art that is central to our daily lives.

It's not just what we do but what we love.

We are currently looking for someone to fill the position of Customer Service / Expeditor.

The responsibility of this role is inventory control, customer service, and assisting manager with any other duties as requested.

Key Responsibilities:

- Assist sales staff with all aspects of each order.

Place order with manufacturer and verify all pricing

- Verify all details against client P. O.

- Verify all details against manufacturers order confirmation

- Monitor status reports for any information needed by manufacturer that would delay order

- Follow up with progress of order.

Make sure all fabrics, finishes samples, COM ID forms, etc.

are received for furniture and CFA's are approved for fabric orders

- Confirm accurate shipping charges are applied to order

- Bill client at least two weeks prior to order completion date

- Follow up with client to make sure the order was successfully completed and delivered

- Enter customer information in CRM when needed by salesperson.

- Enter new clients in CRM & convert to an account.

- Assist in calling designers to check status on pending quotes.

- Update & revise the outstanding quote report twice a month (note any changes and alert the client)

- Anticipate client needs and possible problems before they turn into issues

- Provide the highest level of service possible.

- Update sales person on all issues and resolutions.

- When needed provide quotes, pricing, tear sheets, etc.

for clients.

- Send clients mailers on new products and special promotions.

- Serve clients in the showroom.

Answer telephone.

- Process orders.

- Assist with designer inquiries for status of: pending, open and posted orders

Assist with telephone inquiries for fabric availability and pricing

- Check stock with manufacturers

- Other duties as needed (i. e.

Manage and maintain sample library, manage and maintain cut card wall, assist with PVR's, assist with ordering supplies)

Qualifications:

- Languages: Fluent in English and Italian.

- High school Diploma or higher

- 3 years or more job experience

- Experience with customer service

- High communication skills

- Experience in design industry is a plus

- Highly detail oriented and organized

Whether it's the executive who offers visionary leadership, or the sales professional who won't settle for less than perfection, a business needs great people and a collaborative environment to thrive.

We maintain, develop, and inspire talented professionals and craftsmen.

Our investment in people, equipment, and facilities results in a positive engaging workplace and gives our company a competitive edge in the marketplace.

We believe deeply that the "right" people are our greatest asset.

We offer careers for smart, creative, high energy people driven to contribute in a team environment where everyone can win.

We foster potential, celebrate success, and support every colleague.

Perennials and Sutherland, LLC employees enjoy a vibrant office culture, welcoming and inclusive executive team, and fantastic work-life balance.