International Customer Service Specialist Cesena

International Customer Service Specialist
Cesena
Emilia Romagna, Cesena

Our CompanyTechnogym inspires 55 million daily users to train using our innovative engaging solutions for fitness, sport and health.

By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2, 500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024. If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join Technogym!

You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy.

Move with us for a better world!Your RoleWe are looking for an International Customer Service Specialist to join our HQ Team at Technogym Village (Cesena, Italy).

You shall have a positive and proactive mindset, as you will play a crucial role in the premium customer journey, executing 'order to cash' processes in an accurate and timely manner and supporting the customer and sales teams in ensuring a seamless and well-communicated process flow. The role offers variety, empowering the team member to take ownership of the customer and relative processes from 'order to cash', including delivery management.

We support a diverse range of customers and each Customer Service Specialist works with assigned customer segments and territories, allowing them to form close relationships with the customers, sales team and Service Centres. Your ImpactGuarantee precise and timely order processing from quote confirmation to billingGuarantee to the customer a Premium Customer Experience, managing the customer touchpointsFrictionless delivery planning and management through the logistic portal: delivery date management, DI job assignment activity closingFree stock optimization and managing of Purchase Orders to HQ, when required, assuring the correct stock movement managementAssure accurate management of order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales in order to foresee backlog slippageConstantly update IT systems with all relevant information collected during customer service activitiesAssure the proper management of Technogym Care Activities, providing adequate feedback to customers' inquiriesManage a post-delivery survey in order to assess customers' satisfaction, proactively acting to solve any issue with the customerAbout YouIdeally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical.

You have a high level of attention to detail and accuracy, with strong time and workload management skills. What You Should BringBachelor's or Master's Degree in Foreign Languages, Economics, International Relations or similar fields2-5 years' experience in Customer Service or Logistics areasFluent in English (minimum level C1 CEFR), fluency in another language besides Italian is considered a plusCustomer Caring and Customer OrientationKnowledge of SAP – advance SD module use (preferred)Service business expertiseProject ManagementFinancial Skills and Cost ManagementNegotiation and solid communication skillsAdvance Analytical SkillsAdvance MS Office pack use, especially advance excel useTechnogym is an Equal Opportunities EmployerTechnogym is an equal opportunities employer.

We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!

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