International Customer Service Trainee Zola Predosa

International Customer Service Trainee
Zola Predosa
Emilia Romagna, Zola Predosa

Gruppo Montenegro is an international company with an Italian heart, operating in the Spirits and Food Industry.

We produce and commercialize premium products with strong brand equity and significant cultural relevance: Amaro Montenegro, Vecchia Romagna, Bonomelli Infusions, Infrè Decaf Tea, Cuore Corn Oil, Cannamela Spices, Polenta Valsugana, Catarì Instant Pizza to mention a few.

Icons of the "Made in Italy" label, our brands are the result of the constant pursuit of excellence, respect for tradition and attention to product quality and sustainability, all values that have defined Gruppo Montenegro since its foundation in 1885.

Our International Sales Solution Area is looking for an intern to support the correct process of orders from international markets and that supports and collaborates with internal departments and customers in order to enhance business development.

**Main Tasks & Responsibilities

- Ensure/Manage sales orders, prices and discount conditions and anagraphic customers in ERP

- Provide orders to warehouse and logistic

- Ensure the administrative handling of returned goods

- Ensure that invoices are correct and matched with conditions of original orders

- Monitoring of orders process from entry to delivery and payment

- Coordinate all activities in order to verify and record debit notes or issue credit note

- Deal directly with customers and sales force either by telephone or mail to manage customer inquiries

- Deal and coordinate with internal department to collect information required by markets

- Manage and supervise all Exportation documents and certifications (Custom papers, Cmr collections, Certificate of Origin)

**Requirements**:

- Degree in Languages or Economics

- Computer skills (Microsoft Office, Power BI and database): intermediate level

- SAP Knowledge preferred

- Customer Oriented and Flexbile

- Good oral and written communication skills

- **FLUENT IN ENGLISH AND ITALIAN

**What we offer you

- Monthly reimbursement and free access to our canteen

- Welcome pack and laptop

- Flexible remote working policy

- An idea acceleration mindset, where your ideas and opinions matter