International Key Account Manager Milano

International Key Account Manager
Milano
Lombardia, Milano

remote type- Hybrid- locations- Milan Office - Italy- time type- Full time- posted on- Posted Today- job requisition id- JR07390 The KAM is responsible for a Portfolio of International Accounts in the retail industry to manage and to grow their business with Planet. The activities include:

- Maintain high-standard relationship with the customers at all levels and in all departments;

- Identify upsell and cross-sell opportunities, and a timeline for achieving goals

- Account Plan creation: the KAM will create individualised account plans for each customer.

- Customer performance tracking: the KAM will monitor relevant data sources to track customer performance.

- Delivery of Quarterly Business Reviews (QBRs): the KAM should review performance with customers on a quarterly basis.

- Ramp up of new accounts/products/services: the KAM is expected to track realised revenue/volumes against forecasted revenues and maximise actuals based on effective ramp up.

- Renewal of existing accounts: the KAM is responsible for the coordination and negotiation of renewed accounts, contracts and amendments.

- Customer information administration: the KAM should endeavour to maintain all customer information updated in Salesforce and other relevant data repositories, including but not limited to storing of latest versions of customer contracts.

- Coordination of major incident resolution: the KAM should take ultimate accountability for their customers, so when a major incident occurs they should coordinate with internal and external stakeholders to ensure that normal service resumes as rapidly as possible.

About Us

- Company Background- Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. - Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. - With headquarters in London and around 3, 000 expert employees located across six continents we serve customers in over 120 markets.