Internship Customer Service Analyst Milano

Internship Customer Service Analyst
Milano
Lombardia, Milano

Want to make your mark in supply chain?

As our Internship Customer Service Analyst, you'll have the freedom to gain hands-on experience with some of the world's most leading consumer products.

**Internship Customer Service Analyst

**Milano, Lombardia

**Competitive Salary & excellent benefits package

- You'll be part of the Supply Chain Services team, reporting to Customer Service Coordinator.

- ACTIVITIES- Monitor KPIs bringing knowledge on them for the whole team to support tactical/strategic decisions

- Order Management: working over Company Service Level and Process efficiency, in order to improve way of doing things

- Support the productivity plan, developing analysis over multiple KPIs (PFR, OT, FPO, CTS, order profile )

- Support customer engagement plan proposing enhancements & actions (EDI, sharing KPIs, ), monitoring the status of actions taken and giving visibility on results achieved (minutes, KPIs, )

- Collaborate with sales team on actions defined to implement to improve Advantage

- Make improvement on processes on customers assigned that can bring value to the business (extracosts ) also in collaboration with distribution/logistic team and with sales team

- Share results achieved (Look at numbers to sustain perception)

**REQUIREMENTS**:

- Master Degree

- Highly analytical skills

- Ownership/drive for result

- Capable of gathering and processing complex data from a wide variety of sources

- Base knowledge of important supply chain processes/metrics/goals

- Good relationship with internal/external stakeholders

- Independent, proactive, good on time management, readiness to work by priority

- Good knowledge of English language

**You'll succeed because

you have an entrepreneurial spirit.

You've a strong academic background.

You're ambitious and motivated, hungry to take on responsibility in a fast-paced and dynamic environment.

You're also action-oriented, a pragmatic problem solver and share our drive to succeed.

Even when faced with obstacles.

**You'll love it because

you'll get to make an impact like never before.

You'll be responsible for your own projects - we can't wait to hear your ideas.

The products you get out there will make people's lives better.

Our iconic brands will provide an incredible platform for you.

And our dynamic, ownership-driven culture will help bring the very best out of you, every day.

**Equality**:

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.