Internship - Customer Support Specialist Sesto San Giovanni

Internship - Customer Support Specialist
Sesto San Giovanni
Lombardia, Sesto San Giovanni

Internship - Customer Support Specialist**:

**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences. **:

We are looking for an intern to join our Robotics & Discrete Automation business. You will be responsible to provide technical, order and payment-related assistance/support to the internal and external customers. You will coordinate with relevant stakeholders to obtain complete case ownership and to improve customer satisfaction.

**This position reports to**:

Sales Support Manager - Customer Support

**Your responsibilities**:

- Verification of Orders received from our customers, control of order confirmations received from factories and communication with them regarding possible requests.

- Master data management of our customers through our internal portal.

- Activation of new customer accounts via our MyABB portal.

- Monitoring the status of orders, verification of deliveries and follow up of delays.

- Ensuring that inquiries are resolved and providing assistance in any necessary escalation.

- Ensuring a positive customer experience.

- Observing the overall process and trends across inquiries and identifying improvement areas.

**Your background**:

- Preferably a Diploma in administrative field or a degree in Economy.

- Interest in principles and practices in customer service would be considered a plus.

- Knowledge of MS-Office tools.

- Knowledge of SAP would be considered a plus.

- A good knowledge of English and Italian.

- An agile and proactive approach, with ability to work in a team.

- A collaborative, solution-focused approach, and good written and spoken communication skills.

**More about us**: