Internship In Consumer Journey Lazio

Internship In Consumer Journey
Roma
Lazio, Lazio

Be a part of a revolutionary change

Times are changing at PMI. We've chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business and building our future on one clear purpose - to deliver a smoke-free future.

This transformation will revolutionize every area of our business. The products we sell. Where we sell them. How they're manufactured and delivered. The way we talk to our customers and engage with society.

It's the perfect place to start your career. As you take your first steps, you'll have the backing of a multinational business combined with the freedom of a start-up. You'll bring a positive mindset and fresh perspective to projects that can make a huge difference to so many.

**About IMPACT - Italy Internship Program

Join PMI and be a part of an exciting revolution. This program allows you to kickstart your career and offers the opportunity to learn from industry experts. You'll work in a fast-paced environment, with a great chance to gain practical experience and participate in an engaging learning path.

Help us reshape our business and make a meaningful impact on various projects.

**Roles & Objectives

As an Intern you will be part of our Consumer Journey (CJ) & Analytics Department for Philip Morris Italia.

In your role, you will join the Consumer Experience & NPS team supporting the management of the Net Promoter Score (NPS) system and Voice of Consumer within the organization. You will collaborate with cross-functional teams to analyze feedbacks, identify key insights, and drive initiatives. Additionally, you will assist in developing and monitoring systems for continuous improvement and ensuring proper functionality.

**Specific Responsibilities**:

- Conduct regular reporting and analyses on NPS communication, trends and feedback to identify key insights

- Assist in managing NPS systems, ensuring data accuracy and identifying opportunities for improvement through continuous monitoring

- Develop and maintain dashboards and reports to track key performance indicators

- Present findings and recommendations to stakeholders to drive improvements and strategic decisions

- Support the creation of presentations, materials, and training sessions to share insights and best practices with local and global functions

- Collaborate with cross-functional teams to implement strategies based on feedback and trends

**Who we're looking for

- Degree in Management, Marketing, Analytics, Economics or related fields

- Strong analytical skills, customer understanding and problem-solving orientation.

- Ability to work alone, in team and to engage with multi-functional stakeholders

- Passionate about monitoring and reporting

- Proficiency in Office Suite

- Fluent in English and in Italian

- Excellent communication and interpersonal skills

- High flexibility, quick learning capabilities, and entrepreneurial spirit

- Positive attitude and ability to prioritize tasks in a dynamic environment with tight deadlines

- Knowledge of data analytics tools (e. g. , Qualtrics, Salesforce, Power BI, Jira) is a plus.

**What we offer

Type of contract: Internship of 6 months length, full time

Work location: Roma

Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

- Seize the freedom to shape your future and ours. We'll empower you to take risks, experiment and explore.

- Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.

- Pursue your ambitions and develop your skills with a global business -our staggering size and scale provides endless opportunities to progress.

- Take pride in delivering our promise to society: to deliver a smoke-free future.

PMI is an Equal Opportunity Employer.