Internship Operation Analyst - Nespresso Bardi

Internship Operation Analyst - Nespresso
Bardi
Emilia Romagna, Bardi

Position Snapshot

- Nespresso in Italy, Milan (Assago) Head Quarter

- Undergraduates or graduates in Engineering/Economics

- Full-time internship (6 month)

- Start date: November/ December

**Position Summary

- She/He will support the team in optimizing After Sales KPIs for machine maintenance and repair for B2C/B2B.

- You will support the team in the day-by-day activities in the management of technical problems of both B2B and B2C customers, aiming to guarantee the best service level.

**A day in the life of. . .

- Maintain and improve a KPI dashboard, identify and propose new KPI to address trends and performance; highlight and anticipate possible issues;

- Ensure consistent, high service levels towards right Repair Performances and service level by monitoring and taking required action on cases;

- Automatize analysis on Machines Performances and Costs management.

- Support with proactive approach the After Sales activities together with the team;

- Support 3P (Third Party) in daily management: stock reconciliation, intervention management and inbound-outbound processes;

- Identify improving areas, actively promote continuous improvement approach;

- Ensure communication and collaboration with other functional departments (Customer Service, Sales, Logistic, etc. )

and between 3PLs for a quick reaction to urgencies or issues.

**What Will Make You Successful

- Curiosity and interest to processes in a complex and dynamic Operation & After Sales Services;

- Strong analysis and problem-solving skills;

- Good communication skills;

- Positive forward-looking mindset and team spirit;

- Knowledge of Microsoft Office: Excel (macro), PowerPoint, Power BI;

- Fluent in English.

We are Nestlé.

We are the **_Good food, Good life_** company.

- Good food, Good life_ is our promise, it is a daily commitment.

It is only thanks to our people that we can make a difference and realize this belief: we call them **_Good People_**.

At Nestlé, we believe that **recognition, inclusion and valorization of diversity** can make us grow both as individuals and as a company.

This is why we promote a work environment, a business culture and a leadership model that guarantee **equal opportunities** for everyone and at all organizational levels.

We believe **diversity is a winning factor** and we always encourage our people to share ideas and collaborate.

Here at Nestlé you will also be able to be part of the **Emotional Communities**, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities.

**LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism** are just some of the communities that you can be part of.

**Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.