Intership - Strategic Consulting - Customer Operations & Sales Milano

Intership - Strategic Consulting - Customer Operations & Sales
Milano
Lombardia, Milano

Internship - Strategic Consulting - Customer Operations SalesCompany Overview:We are a boutique consulting firm specialized in Customer Operations and Sales, dedicated to helping organizations increase sales, optimize efficiency, and enhance effectiveness.

With a deep understanding of best practices acquired through our work in over 400 companies worldwide, we offer rapid diagnostic capabilities and customized solutions to deliver substantial long-term impact. Our team has a strong strategic consulting background (former McKinsey, BCG and Bain) and works closely with clients at all levels of their organizations, building capabilities and creating self-sustaining customer operations excellence engines. Role Overview:As an Intern, you will play a crucial role in supporting strategic initiatives aimed at refining customer service operations and enhancing sales strategies.

Reporting to and supporting our Consultants, you will assist in the management and execution of key projects, focusing on client-facing interactions and taking responsibility for specific segments of the project.

This role requires flexibility to travel, including international assignments, offering you a prime opportunity to gain extensive hands-on experience in a client-centric consulting role. Key Responsibilities:Project Support: Assist Consultants in managing and implementing comprehensive projects designed to improve customer service operations and sales efficacy.

This includes supporting project planning, conducting research, analyzing data, and assisting in the development of strategic recommendations. Client Engagement: Work directly with clients to understand their needs, gather data, and support the delivery of project updates and strategic advice.

Assist Consultants in making substantial contributions during client meetings and workshops. Data Analysis: Conduct detailed data analysis using Excel and other tools to extract insights, identify trends, and support decision-making.

Collaborate with Consultants to develop sophisticated Excel models and present data compellingly. Deliverable Creation: Contribute to the production of high-quality deliverables, such as PowerPoint presentations and reports, ensuring they meet our firm's standards and effectively communicate key insights and strategies. Research and Knowledge Development: Stay updated on industry trends, best practices in customer operations, and technological advancements.

Participate in research and contribute to the development of the firm's intellectual property and knowledge base. Collaborative Teamwork: Engage effectively with team members, sharing knowledge, providing support, and leveraging collective expertise to achieve superior project outcomes. Qualifications and Skills:Bachelor's degree in a relevant field; advanced degree preferred. Experience in consultancy or client-facing roles, preferably involving customer service operations and sales. Strong analytical and problem-solving skills, adept in data analysis and model building using Excel. Excellent verbal and written communication abilities, capable of engaging effectively with both clients and team members. Proficient in crafting PowerPoint presentations and skilled in impactful client communication. Detail-oriented with the ability to manage various tasks and deliverables concurrently. Team player with a collaborative spirit, able to integrate effectively into team dynamics. Exceptional organizational skills, with a focus on prioritizing tasks efficiently to meet project deadlines. Willingness and ability to travel both domestically and internationally. Fluent in English and Italian; additional language proficiency is valued. If you are driven to excel in operational excellence and client service, eager to deliver meaningful results, and thrive in a dynamic, client-facing environment that requires travel, we encourage you to apply for this enriching internship.

Join our dynamic team and contribute to advancing the customer operations capabilities of leading businesses.

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