Intraday Administrator Customer Care Management | Posizione Internazionale Montà

Intraday Administrator Customer Care Management | Posizione Internazionale
Montà
Piemonte, Montà

This is what your job entails Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardize processes and drive innovation!

Your task You will monitor and track the daily performance of our Inhouse Units and our Service Providers. You will be the first point of contact for them and adjust short-term needs (e. g. , absences, routing, daily reporting). You will make decisions on a day-to-day basis focusing on required KPI fulfillment (e. g. , service level, handling rates). You will create high-level performance analysis based on given models and identify root causes in case of intraday performance deviation to propose actions for improving and stabilizing the contact handling performance. Your contribution With the responsibility to achieve the defined international service KPI by steering the day-to-day performance of the Inhouse Units and Service Provider for the European market, you will shape the international CCM.

Your environment Customer Care Management is an international matrix organization in which you will work together with colleagues from France, Germany, Italy, and Poland.

Your freedoms If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

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