It Ams Senior Specialist Lazio

It Ams Senior Specialist
Roma
Lazio, Lazio

Location : IT, IT Job ID : IT AMS Senior Specialist We're looking for an IT AMS Senior Specialist to ensure that AMS activities run smoothly and all KPIs are met by monitoring, addressing, and facilitating supplier activities while collaborating with AMS and IT colleagues. The selected person will also support in improving the structure and performance of the AMS area to better meet and enhance business satisfaction by identifying areas for improvement and implementing solutions aligned with the foundation's mission and company's strategy. Responsibilities: Guarantee optimal performance of the AMS suppliers and services. Address and resolve major and critical issues and escalations, providing on-time resolutions by directing supplier activities. Support line manager in consolidating the structure and efficiency of the area. Constantly review AMS activities performed to identify weak points, ideate, and implement strategies and solutions for improvement. Define and implement a Service Catalog for Service Request and Standard Change. Monitor and guarantee efficiency of the Problem management activities. Support direct manager in budget & contracts management. Summarize and provide effective incident log and analysis outcomes to management in an easy-to-comprehend manner. Minimum Qualifications: At least 5-7 years of experience (FMCG, consultancy, automotive). Bachelor / Master Degree (STEM or finance). Strong familiarity with SAP (FI-CO, SD) and Service Now. Fluency in English and Italian. Strong team player with strong technical expertise and good verbal communication skills with business stakeholders. Strong problem-solving skills, creative thinking to find innovative ideas, and a pragmatic approach to getting things done. Benefits: Comprehensive welfare package including short working week during summer months. Hybrid working policy (10 days a month remote working). Company restaurant service. Access to our corporate gym. A fast-paced and dynamic international context. What next? Our Talent Acquisition Team will assess your application, and if you have what we're looking for, you'll be contacted for an initial interview. If you make it to the shortlist, you'll be interviewed by the Hiring Manager and, if necessary, other members of the hiring panel. In some cases, you may be required to demonstrate your skills via a technical challenge. Our Group was founded in Turin in 1895 and has been owned by the Lavazza family for four generations. As one of the world's most important coffee roasters, we operate in more than 140 countries through our brands, subsidiaries, and distributors, with a total of over 5, 500 employees. Awakening a better world every morning: the commitment we make every single day. Torino LI-CP1 J-18808-Ljbffr