It And User Services Specialist Torino

It And User Services Specialist
Torino
Piemonte, Torino

Nata oltre 15 anni fa, Solve. it ha saputo unire esperienze consolidate in organizzazioni leader del settore per offrire un servizio di consulenza e competenze infrastrutturali e applicative di grande rilevanza, con una forte componente di innovazione e una conoscenza approfondita delle esigenze delle aziende.

Questo permette ai Clienti di migliorare le metodologie di lavoro e di ottimizzare i processi con un conseguente notevole risparmio di risorse.

La vasta esperienza in ambito informatico applicata alla gestione aziendale consente inoltre di garantire il know-how necessario per guidare i propri Clienti lungo il costante upgrade tecnologico e di essere sempre adeguati alle sfide del mercato.

Solve. it persegue da sempre la qualità come obbiettivo primario, intesa come completa soddisfazione dei Clienti e condizione indispensabile per la crescita.

**Posizione**:

- The person will work in the Managed Services Dept, to provide the IT services for a global user workplace (workstation and other productivity equipments), with the following major responsibilities

- Ensure assigned services efficiency and effectiveness, in line with contractual obligations

- Accountable for the service provisioning and KPIs fulfillment

- Overview the general service trend, ensuring there are no pending activities

- Manage major issues until resolution and escalate issues

- Manage client complaints ensuring they are taken in charge

- Provide service documents (eg.

KB items, . . )

- Maintain relationships with users and client stakeholders

- Ensure the right specialists are engaged

**Requisiti**:

Position requirements:

- University degree in engineering, scientific disciplines or economics, or high school scientific diploma

- a good level of English, both written and spoken, is considered key

- 2 or more years of experience in a similar role is preferred

- IT services operations

Skills/competencies

- knowledge of ITIL is preferred

- MS operating systems

- Office tool (MS Office, MS365, Exchange, Google suite, . . )

- SCCM and MDM platforms (AirWatch, Jamf, MobileIron, Intune, SOTI, etc. )

is preferred

- Base programming for script development (powershell, vba, python, . . . ) is preferred

- ITSM platforms and major service management process (incident management, request fulfillment, IMAC, problem management, change management, .

)

Attitude/style

- effective relationship and self-control

- accountability

- promote inclusion and diversity

- ability to understand critical/urgent situations to start escalation/solution processes