It Application Maintenance Specialist Zola Predosa

It Application Maintenance Specialist
Zola Predosa
Emilia Romagna, Zola Predosa

Gruppo Montenegro is an international company with an Italian heart, operating in the Spirits and Food industry.

We produce and commercialize premium products with strong brand equity and significant cultural relevance Amaro Montenegro, Vecchia Romagna, Select Aperitivo, Bonomelli Infusions, Infrè Decaf Tea, Cuore Corn Oil, Cannamela Spices, Polenta Valsugana, Catarì Instant Pizza to mention a few.

Icons of the "Made in Italy", our brands are the result of the constant pursuit of excellence, respect for tradition and attention to product quality and sustainability, all values that have defined Gruppo Montenegro since its foundation in 1885.

Gruppo Montenegro is an organisation committed to equality and inclusion to drive our business results and create a better future, every day, for all our employees, consumers, partners, and communities.

We believe an inclusive culture allows us to match our growth ambitions and drive inclusion across the business.

Our ICT department is looking for an Application Maintenance Specialist to manage the Application and Technical Support, related to incident, problem, change request, about our software and hardware equipment. .

**Responsibilities & Tasks**:

- Work within the team to diagnose problems and get the systems back up and running or escalate the issues through a third level support.

- Responsible to keep users informed about the status of the issue, and reporting when the service has been restored.

- In charge of handling the user's ticket in order to provide solution.

It is his/her accountability works through finding the issue root cause and recommend what should be done to avoid this happening again.

- Capacity to analyse problems and propose solutions

- Knowledge of IT Service Management process

**Requirements**:

- Technological skills about IT base equipment

- Excellent team management skills

- Proficiency in speaking, comprehending, reading and writing Italian/English is required

- Knowledge main process about Manufacturing company Fast Moving Consumer Goods Industry

- Customizing SAP skills

- Knowledge and experience suite SalesForce is valued

- Technological skills about IT base equipment

- Empathy with users, patience and understanding

- Investigation and diagnostic skills

**What we offer you**:

- An ambitious employer, where each employee is top of mind

- An idea acceleration mindset, where your ideas and opinions matter

- Flexible remote working policy

- Daily nutritious meals

- Career development programs to fast track your career

- Insurance policies

- and the list goes on.