It Crm Analyst Milano

It Crm Analyst
Milano
Lombardia, Milano

The IT CRM Analyst will join the IT CRM team working mainly on Salesforce (Service and Sales cloud) platform to support business needs with a focus for B2B market.

- Manages business requirements;

- Designs the solution;

- Drives the implementation roadmap on Salesforce Core platform;

- Area of competence includes:

- Data flows;

- Real time API integration;

- Workflows;

- Sales and service UI configuration;

- Platform administration.

- Ensures quality of results and respects budget and projects timing.

**Profile**:

- 4-5 years of experience on similar role, international context;

- Salesforce Service and Sales Cloud (Workflows, Apex, API integrations); the knowledge of Salesforce Marketing Cloud knowledge will be considered a plus;

- Fluent Italian and English (both spoken and written), the knowledge of a third language is considered a plus;

- Open Minded, research and analysis oriented, flexible and able to work on multiple projects at the same time and capability to efficiently manage deadlines;

- Ability to deal with different stakeholders and very good communication skills;

- Precision and attention to details, team-working attitude and flexibility.