It Customer Operations Specialist Bardi

It Customer Operations Specialist
Bardi
Emilia Romagna, Bardi

Management of Customer Operations services that are delivered centrally to GOSP Customers cross-country i. e.

Generali Investments, and Generali Real Estate; for this responsibility he/she has to interact with GOSP Branches CTO and Teams to deploy seamless harmonized services to users based in different countries.

Definition and deployment of harmonized operating models, KPIs and reporting for all Customer Operations services that are delivered locally by GOSP branches (e. g.

Service Desk); he/she is responsible to define blueprint and standards and to monitor their deployment in GOSP Countries Shaping and managing the projects to extend and provide Customer Operations Services to new Countries/Customers based on the target model; at the end of the projects the service delivery responsibility willbe shifted to the accountable units Main tasks:

Main tasks for Customer Operations Hub are:

Participate and contribute to weekly Customer Operations division meetings Structure and run Quality Services Reviews with delivery units (e. g.

IT Workplace and User Help Desks Unit Heads), Customers and involved providers Design, estimate effort and budget with BRM, and deliver projects to extend Customer Operations services to new Countries/Customers delivered from a central unit Provide periodical updates on progress of task assigned to Division Head Requirements:

Multi-country team management Technical IT Workplace and Service Desk built with experience on:

Microsoft Suite (i. e.

SCCM-CMG, Intune-Autopilot, O365) ITSM tool (i. e.

ServiceNow) Endpoint Management framework Virtual Desktop Environment IT & Ops Services SLA/OLA definition and monitoring IT Operations Transformation cross-country Project Management Business Plan and business case Problem Solving Structured Communication Additional Information Contract Type:

Permanent