It Desktop Support Lazio

It Desktop Support
Roma
Lazio, Lazio

Desktop EUC L2

Language : Multilingual

Start Date: ASAP

Duration : 1 Year

Site: Rome (IT)

Job Description:

strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

Experience in installing, technical troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.

Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.

Ability to lift / move computer equipment weighing up to 50Lbs.

Expert in desk side support and PC break/fix including basic administration of Windows O/S and device troubleshooting.

Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

Smart hand support for peripheral and networking hardware, including, but not limited to

monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling. .

Experience supporting RF devices troubleshooting and configuration, Thermal and Zebra printers

Experienced in repeat call analysis and developing preventive actions

Experienced in Problem management

Excellent written and oral communications skills with clients and management as well as people skills.

Ability to work with deadlines and complete tasks on-time. Takes proactive ownership and works with sense of urgency

Mobile Device Management setup devices for email, RSA authentication, VPN connectivity and troubleshooting.

Good understanding and troubleshooting of Apple devices and apps.

Knowledge on VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive.

Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification.

Experience of ticketing tools (service Now)

Reserved for self-employed companies with VAT number

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