It End Support Officer Nicosia

It End Support Officer
Nicosia
Sicilia, Nicosia

A global fintech leader in trading, risk management, and processing solutions for capital markets is working in partnership with GRS Recruitment to hire an IT End Support Officer for their Nicosia offices.

The successful candidate must hold a university degree and have up to 5 years of working experience.

The candidate will be responsible for providing support to company employees in the Cyprus Office and remotely, by responding to inquiries via the ticketing system, phone, or chat, identifying and analyzing problems, and providing workarounds to customers.

If you are looking to get into a global fintech company and grow your career within a multinational working environment, GRS looks forward to receiving your CV today. MAIN DUTIES AND RESPONSIBILITIESInstall, configure, and upgrade Windows operating systems and software installed on the end-users' workstations. Install and replace hardware (Workstations, Laptops, screens, network cables, etc.

). Troubleshoot incidents and problems related to emails, network and end-users' peripherals, printing, meeting rooms, access control, CCTV, etc. Follow cases with support vendors. Support Teams telephony, mobile devices, and smartphones for end-users. Maintain User Accounts in Active Directory, disk encryption, and antivirus. Assist users with Citrix and VPN connectivity. Participate in the creation of documentation to ease the work for the operation team. Follow procedures and guidelines defined for the team. Collaborate with other IT teams (network, storage, Windows Infra, etc. )

to resolve incidents when needed. Flexibility in covering support shifts. Participate in discussions and presentations to evolve the infrastructure. CANDIDATE PROFILEBachelor's degree in information technology or a closely related field is a must. Up to 5 years of experience in service desk support for Windows ecosystem, software, and hardware troubleshooting for end users. Relevant experience with Endpoint management systems like SCCM, Microsoft Windows 10-11, and Office 365. Experience in the usage of service desk ticketing systems to handle incidents and requests. Strong analytical skills and efficient problem-solving abilities. Willingness to learn continuously. Fluency in Greek and English, both written and verbal.

Fluency in French will be considered an advantage. Good communication skills to present ideas and communicate with vendor support. Flexible to travel abroad twice or three times per year. Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.

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