It Help Desk Firenze

It Help Desk
Firenze
Toscana, Firenze

Luisa Via Roma is a leading global luxury goods e-commerce with an online presence for over 20 years, serving upwards of **1 million users** from more than 200 countries.

Our **team **is also **international**, including over 300 people from 20 different countries.

As a company, we constantly look to the future to offer our clients **innovation **through our services, platforms, website and app.

We also aim to give back to the community and the planet by supporting **charities **and **environmental **causes**.

Through **LVRSustainable** - our section dedicated to sustainability

- we offer conscious fashion and promote special collaborations with non-profits, organizations, and brands to benefit social and low impact initiatives.

**IT Help Desk - Level 1

We are looking for a person passionate about technology, oriented towards collaboration and problem solving, capable of working in a team while being proactive and sensitive towards service issues.

- You will_:

- You will review IT support tickets and be the first point of contact for internal users.

- You will evaluate reports relating to hardware, software or service malfunctions (e. g.

web, apps, company back offices) and manage the most frequent ones, or forward them to the most suitable department for management.

- You will update the knowledge base with information on case studies.

- You will collaborate with the team in the installation/maintenance/replacement of company software or devices.

- Requiremen_ts:_

- Understanding user needs

- Skills in written and spoken communication, both in Italian and English

- Experience with company software

- Previous experience in a Helpdesk team

- Nice to have_:

- Knowledge of Jira or other ticketing systems

- Technical/IT training

- Knowledge of written and spoken English

- Web programming and/or scripting

**What we offer**:

Full-time employment with a commercial contract

Monday to Friday work week

***In addition to optimal work-life balance, we offer job rotation, conventions and employee discounts

Florence

**What to expect next