It Helpdesk Support Lazio

It Helpdesk Support
Roma
Lazio, Lazio

Purpose

This document will guide you to work on Drive Encryption Non-compliance device for Viatris Desktop and Laptops.

**Instruction to Follow by Site Support Technician.

**Check List To Verify

- Ensure the recent data backup is store On One drive.

Also checkthe One drive servicesup and running on the system at the beginning and end of the activity.

- Co-ordinate with Project Team member for Correct Device Name On which troubleshooting will be carry out.

**Device and Address**: - Non-Compliance Device list and Nearest office address will be Provided by

Project Team.

**Device Access**: - Vendor ( Sharp Brains ) will not have complete access to device they need to

co-ordinate with Viatris Local IT Support Team or Project Team.

**Activity Completion**: - Confirm with the Project Team member (Drive Encryption Team) for Device

**What task to carry on Non -compliance device**.

1> TPM Version to upgrade on Windows System from 1. 2 version to 2. 0 version

2> TPM to Enable and BIOS mode to kept in UEFI.

Go to Window search bar. Typeà TPM. msc

3> Check the Net Connectivity ( forWFH user to be connected through VPN ) and Proceed for Drive Encryption Installation process.

Required TPM Software can be downloaded from below website.

TPM Version Compatible BIOS Mode

1. 2 UEFI/Legacy

2 UEFI

Go to Window search bar.

Type TPM. msc

**Job Type**: Contract

Contract length: 12 months

**Salary**: €130. 00 - €150. 00 per day

Ability to commute/relocate:

- Roma, Lazio: Reliably commute or planning to relocate before starting work (required)