It Helpdesk Technician Milano

It Helpdesk Technician
Milano
Lombardia, Milano

The

** vente-privee group** has consolidated its various European brands, together made up of 6000 employees, under one unified conglomerate:

**Veepee**.

With Privalia, vente-exclusive, Designer & Friends, Eboutic and vente-privee, Veepee achieved a 3. 7 billion Euro turnover as of 2018.

Present in 14 countries now, Veepee is taking a leading role in the European digital commerce landscape.

Today we're hiring an IT Helpdesk technician in Milan.

We are waiting for enthusiastic, motivated, and naturally curious profiles who want to learn and improve veepee's Help desk level.

Your main mission will be to answer user requests locally and internationally and ensure the follow-up until it's solved.

**Main responsibilities**:

- Being the key point of contact for the local users in the warehouses

- Address issues both face-to-face and remotely

- Troubleshoot system and network problems and diagnose and solve hardware issues (Windows and Mac)

- Resolve and/or replace the faulty hardware

- Process RMA or warranty replacement of hardware

- Respond and close tickets within approved SLA

- Work continuously on tasks until completion

**Main requirements**:

- Experience in IT field

- 5 years experience in a similar production, operation, and support environment

- Windows / MacOS

- AD/DHCP

- Office (all versions) / Gsuite

- Jira SD/Confluence

- Android/iPhone

- Wifi devices such as zebra/android

**Bonus skills**:

- Network knowledge

- Basics of programming and automation

- Vuoi entrare a far parte del nostro Team IT?

Se ti piace il mondo IT, sei entusiasta e curioso di scoprire quali sono le sfide di un'e-commerce in costante trasformazione, Veepee è il posto giusto per te!

Siamo alla ricerca di un tecnico di Helpdesk IT per i nostri uffici di Milano.

**Ti occuperai principalmente di**:

- Installare e configurare hardware, sistemi operativi, applicazioni, telefono e videoconferenze per il team Italiano

- Gestire le problematiche sia dall'ufficio che da remoto

- Risolvere i problemi di sistema e di rete, diagnosticare e risolvere i problemi hardware (Windows e Mac)

- Elaborazione di RMA o sostituzione in garanzia dell'hardware

- Supportare l'implementazione di nuove applicazioni

In Veepee troverai un ambiente giovane e flessibile in cui potrai dimostrare il tuo talento, imparare da un team internazionale e creare valore. - Hai esperienza nel settore IT di almeno 5 anni;

- Hai queste conoscenze tecniche: Windows / MacO, AD/DHCP- Office (tutte le versioni) / Gsuite

- Jira -D/Confluence-Android/iPhone - Dispositivi Wifi come zebra/android

- Parli un ottimo inglese

- Ti piace lavorare per obiettivi!

Costituirà un plus la conoscenza del Cloud e avere nozioni di base di programmazione e automation**? WHO WE ARE

Veepee is a part of Veepee and one of the biggest tech communities in Europe with more than 800 IT collaborators.

- From

**Warsaw **to

**Barcelona**, through

**Lyon**,

**Nantes**,

**Tel Aviv**,

**Brussels**,

** Nice,

**Amsterdam, **and

**Paris**, all our projects are developed in a functional environment with a wide skills variety where you'll be sure to find your place, no matter the technology you want to work with.

- If you love to try things why don't you jump on this new adventure?