It Incident Manager Lazio

It Incident Manager
Roma
Lazio, Lazio

Categoria: Financial Services

Luogo di lavoro: Roma

For our client, the leading pan-European market infrastructure, we are looking for an IT INCIDENT MANAGER, based in Rome.

Key accountabilities: Overseeing incident management process and team members involved in resolving incidentsManage every aspect of the incident starting with its assessment and leading up to its resolutionLead recurring meetings to keep relevant parties updated on the status of the incidentsRespond to a reported incident, identify the cause and initiate the incident management process accordingly with the group practice and SLACommunicate with top management if major issues are identifiedDevelop and maintain incident processes and procedures related documentationDocument incident details, causes, and resolution actions Requisiti:

Successful candidate:

Previous experience in incident management and service managementKnowledge of IT service management software (e. g. , ITIL)Excellent communication, collaboration and coordination skillsAnalytical, problem solving and time management skillsAttention to details and proficiency in documenting incidentsDegree in computer scienceGood knowledge of the English language

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