It Incident/ Service Manager Lazio

It Incident/ Service Manager
Roma
Lazio, Lazio

Pan-european market infrastructureIncident ManagerAziendaOur client is the leading pan-European market infrastructure. OffertaKey Accountabilities:- Overseeing incident management process and team members involved in resolving incidents. - Manage every aspect of the incident starting with its assessment and leading up to its resolution. - Lead recurring meetings to keep relevant parties updated on the status of the incidents. - Respond to a reported incident, identify the cause and initiate the incident management process accordingly with the group practice and SLA. - Communicate with top management if major issues are identified. - Develop and maintain incident processes and procedures related documentation. - Document incident details, causes, and resolution actions. Competenze ed esperienzaSuccessful candidate:- Previous experience in incident management and service management. - Knowledge of IT service management software (e. g. , ITIL). - Excellent communication, collaboration, and coordination skills. - Analytical, problem-solving, and time management skills. - Attention to detail and proficiency in documenting incidents. - Degree in computer science. - Good knowledge of the English language. Completa l'offertaGreat opportunity for professional growth.

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