It Incident/ Service Manager Lazio

It Incident/ Service Manager
Roma
Lazio, Lazio

Pan-european market infrastructure Incident Manager Azienda Our client is the leading pan-European market infrastructure.

Offerta Key Accountabilities:

- Overseeing incident management process and team members involved in resolving incidents.

- Manage every aspect of the incident starting with its assessment and leading up to its resolution.

- Lead recurring meetings to keep relevant parties updated on the status of the incidents.

- Respond to a reported incident, identify the cause and initiate the incident management process accordingly with the group practice and SLA.

- Communicate with top management if major issues are identified.

- Develop and maintain incident processes and procedures related documentation.

- Document incident details, causes, and resolution actions.

Competenze ed esperienza Successful candidate:

- Previous experience in incident management and service management.

- Knowledge of IT service management software (e. g. , ITIL).

- Excellent communication, collaboration, and coordination skills.

- Analytical, problem-solving, and time management skills.

- Attention to detail and proficiency in documenting incidents.

- Degree in computer science.

- Good knowledge of the English language.

Completa l'offerta Great opportunity for professional growth.

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