It Operations Europe Tivoli

It Operations Europe
Tivoli
Lazio, Tivoli

The Person who will be employed on this position will be a part of Trelleborg Group Information Technology team with an office in our Trelleborg Wheel Systems Italy Spa.

Main responsibilities: administration of infrastructure support services related tasks and activities within Europe.

Primary Support Country Italy.

In addition, support for other European countries (projects, remotely or on-site)

- Identify, diagnose, and resolve IT infrastructure problems on 1st level (first/single point of contact) for all Trelleborg users and communicates solutions to end-users in a user-friendly, professional manner.

- Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames.

- Manage end-user incidents and prioritize work based on defined SLAs.

- Deal with multiple users and prioritizes service in line with business needs.

- Support of asset management processes following defined Trelleborg IT standards.

- Education of users based on Trelleborg processes to make optimal use of Trelleborg business systems.

- Active contribution to 2nd level group activities where required.

- Contribute ideas to improve IT processes/services.

- Support implementation of new and/or improved IT processes following Trelleborg IT standards.

- Improvement of personal skills within the area of responsibility.

- Document, in an understandable matter, problems, solutions, results of project work as well as any elaborated results within the area of responsibility.

- Work collaboratively with others to achieve group goals

Key Requirements:

- Education and experience in technical computer and networking service support

- Associates degree of computer science or bachelor's degree is of advantage, but

**equivalent combinations of education, experience, and certification will be considered**.

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- Experience of working in a preferably global IT organization underlined by knowledge of but not limited to networking, Microsoft Infrastructures, and security awareness.

- Experienced in implementing, documenting, and operationally maintaining IT infrastructures.

- Experienced in interacting with external suppliers & service providers.

- Ability to manage own work schedule (good self-management skills).

- High level of customer focus and strong customer support commitment.

- Ability to cooperate with other individuals with a problem-solving oriented attitude on a professional level.

- **Excellent verbal and written communication skills in English.

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- Keen interest in working in a culturally diversified fast-paced environment.

- Ability to travel internationally as required by business.

- Affinity with manufacturing automation.