It Project Manager Crm Napoli

It Project Manager Crm
Napoli
Campania, Napoli

For an Italian global cruise company we are looking for a CRM Project Manager.

The CRM Project Manager will work closely with the technical stakeholders and the CRM Manager on a global transformation program with particular focus on project delivery strategy, plan, and execution, ensuring quality and time to market under time constraints.

He/she will work both at tactical and strategic levels and will be responsible for support of mission-critical enterprise CRM solutions, and design, development, implementation, and support of change requests.

**Key Responsibilities

- Ensures projects follow specific project plans and timelines delivering status report.

Anticipates the identification of risks and proposes mitigation solutions.

- Certifies project work meets all contractual service levels associated with functional and technical designs, quality assessment and incident resolution.

- Monitors and evaluates the performance of development team members to help streamline tasks

- Acts as integration lead and able to demonstrate clear approach to methodology as well as technical capabilities

- Works with globally distributed teams to analyse, trouble shoot and isolate root cause of critical delivery issues when they arise.

- Work with internal and external teams from project kick off to delivery;

- Manage communication with all relevant stakeholders throughout project delivery;

- Researches technologies and best practices to support continuous improvements in quality and efficiency of processes.

- Develops change and release documentation to support change management processes.

Documents procedures for deployment of products in a manner such that future deployments and re-deployments are repeatable with a high degree of success

**Job-Requirements: skills, competencies, experience

- +7 years of experience in CRM domain.

- Proven experiences in delivering full end-to-end solutions across multiple CRM platforms.

Knowledge in Customer Engagement, Marketing Campaign Automation and CRM processes

- Extensive experience with at least one CRM platform among Salesforce and MS Dynamics.

- Ability to identify risk, probability, impact and how to mitigate risks.

- Capacity to manage multiple, concurrent projects, activities, and tasks under time constraints.

- Facilitates and maintains stakeholder confidence in the decision-making process.

Strong critical / analytical thinking and problem-solving skills.

- Demonstrated relationship management and leadership skills with a superior ability to make things happen using influence and negotiation with stakeholders

- Excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form.

- Proactive team player with effective time management skills; ability to work independently, manage multiple deadlines/projects and keep key players informed

- Fluent in English, both oral and written.

Any additional European language is an advantage.

- Master's Degree in Computer Science, Management Information Systems or comparable discipline.

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