It Service Delivery Lead - Italy Lazio

It Service Delivery Lead - Italy
Roma
Lazio, Lazio

Come work at the forefront of science - and help the brands you grew up with grow and evolve into the next generation.

Job Description - IT Service Delivery Lead - Italy (2407026654W) IT Service Delivery Lead - Italy This position reports to Site Delivery Manager - Northern Cluster, and is based at Pomezia [Italy].

Who we are At Kenvue, we realize the extraordinary power of everyday care.

Built on over a century of heritage and rooted in science, we're the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson's and BAND-AID Brand Adhesive Bandages that you already know and love.

Science is our passion; care is our talent.

Our global team is made up of ~22, 000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers.

With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day.

We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you!

Join us in shaping our future – and yours.

What you will do We are seeking a highly motivated and experienced IT Site Delivery Lead to join our dynamic regional IT Site Delivery team.

This role is critical in ensuring the delivery of seamless IT support to end-users and helping maintain business continuity within our supply chain operations.

You will be responsible for providing on-site IT support, managing end-user computing devices, and ensuring high-quality service.

Additionally, you will play a key role in overseeing IT systems, services, and infrastructure that effectively support our supply chain operations, driving efficiency, productivity, and overall business success.

The ideal candidate will demonstrate a successful track record of delivering exceptional IT services and support in complex environments.

You must be service-oriented, able to troubleshoot issues effectively, and committed to enhancing the overall end-user experience.

You will interact closely with business stakeholders to ensure that end-user needs are met in a timely and efficient manner, aligning IT service delivery with organizational goals.

Key Responsibilities Take full responsibility for all IT infrastructure services, both in the office and the manufacturing environment.

Ensure seamless delivery, maintenance, and issue resolution to minimize disruption to local operations and supply chain productivity.

Ensure that IT infrastructure services are delivered effectively and comply with current policies, standards, and approved Service Level Agreements (SLAs).

Manage and standardize the local site's IT infrastructure, including end-user systems, ensuring they are secure and aligned with organizational standards.

Maintain knowledge of hardware management, product flows, and lifecycle processes to ensure the IT infrastructure supports ongoing manufacturing operations.

Lead site-level IT projects, ensuring they are delivered on time, within budget, and meet quality standards.

Serve as the primary contact for local, regional, and global projects involving Technical Services.

What we are looking for Required Technical Skills 2-5 years of experience in delivering IT infrastructure services.

Bachelor's degree in IT or equivalent.

Qualified in computer science or possess experience-based learning.

ITIL qualification supported by best practices and certifications (e. g. , ITIL Foundation) preferred.

Strong proficiency with Microsoft Office suite.

The ability to manage end-to-end troubleshooting of IT hardware, software, networking, and servers.

Technical knowledge and experience with servers, network, and infrastructure services.

Technical capabilities with devices, printers, tablets, scanning and RF.

Soft Skills: Good social skills and fluency in Italian and English.

Ability to locate underlying issues through conversation.

Excellent customer service skills, demonstrating the ability to interact with anticipated audiences courteously and with a service-oriented approach.

Experience in end-user services, customer experience (CX), user experience (UX), or specialization in IT End User Support/Desktop Management Environment.

Excellent communication skills with IT stakeholders and end-users whilst delivering information on time.

Experience leading projects to strict timelines.

The ability to troubleshoot end-to-end processes.

Kenvue is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other legally protected characteristic, and will not be discriminated against on the basis of disability.

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