It Service Delivery Leader Ne

It Service Delivery Leader
Ne
Liguria, Ne

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

With environmentally friendly practices, MTA produces water-cooled chillers, condenser-less units, and air-cooled liquid chillers for the data center sector. As the IT Service Delivery Leader, you will provide strategic leadership and oversight for information technology service operations for our MTA businesses. As a key member of the staff of the VP IT EMEA, this role will also serve as a thought leader and strategic business partner for MTA businesses in EMEA.

**Responsibilities**:

- Build and maintain strong business relationships, including an understanding of company-wide business processes and forward-looking technology needs

- Partner with supply chain and operations stakeholders to define and deliver digital capabilities and automation that enable world class agility and resilience while maximizing safety, efficiency, and product reliability.

- Establish and cultivate enterprise and external service delivery relationships to maximize the security, reliability, efficiency, and availability of infrastructure and client technologies

- Own all aspects of service delivery for information technology infrastructure and client services, including partnership with enterprise, internal and external service delivery organizations

- Act as a point of contact for service issue escalation and crisis management response

- Manage area communications, town halls, organization updates, executive briefings, and presentations

- Utilize lean thinking and tools to identify cost savings opportunities through waste reduction and process optimization

- Develop and own projects identified through lean events and strategic planning; collect and analyze data and provide proposals for continuous improvement initiatives

- Coordinate and manage reporting, metrics, and Monthly Operating Reviews (MORs) and Management for Daily Improvement (MDI) for IT services delivery to ensure services are delivered to meet or exceed business expectations

- Coach the team on lean tools and concepts including kaizen, value stream mapping, A3 problem solving and visual management

- Ensures that all systems within area of responsibility comply with standards of internal control and other policies and regulations

- Independently handle complex issues with mínimal supervision.

**Qualifications & Competencies**:

- Bachelor's degree in IT or related field

- Prior people leadership experience in IT service delivery and/or business partnership in a manufacturing environment

- Demonstrated lean maturity and implementation

- Proven history of leading complex projects to successful delivery

- Strong written, verbal, and visual communication skills

- Organization and planning skills

- High degree customer focus

- Highly resourceful

- Strong emotional intelligence

- Self-motivation

- Excellent analytical skills

- Global exposure in a multi-national company is an asset

- Business partnering

- Strategic mindset

- Fluent written and spoken Italian and English

- Ability to travel

**Key Competencies**:

- IT leadership

- Business Analysis

- Functional solution design

- IT service management

- Data management and analysis

- Business partnering

- Strategic mindset