It Service Delivery Manager (M/F/D) Bolzano

It Service Delivery Manager (M/F/D)
Bolzano
Trentino Alto Adige, Bolzano

YOUR RESPONSIBILITIES Being in charge of maintaining client relationships and ensuring the fulfillment of their needs

Providing regular updates on service delivery and responding to client inquiries and concerns

Managing service delivery budgets, ensuring that resources are allocated effectively and that costs are kept within budget

Overseeing the efforts of different teams to ensure that the services are delivered efficiently and on time

Tracking and monitoring services performance, by defining and implementing key performance indicators

Identifying areas for improvement and implementing changes as required, to ensure the continued development and efficiency of the department based on industry and market trends

Guaranteeing compliance with service level agreements and that the services provided meet the required quality standards

Building and maintaining high-performing teams, providing guidance and coaching

YOUR QUALIFICATIONS & SKILLS Bachelor's Degree in computer science, relevant certifications are a plus

Previous professional experience in the IT service delivery management with a leadership role, preferably in a fast-paced environment

In-depth knowledge of service management best practices

Solid analytical and problem-solving skills, with the ability to analyze complex situations, identify root causes and develop effective solutions

Ability to manage multiple priorities effectively

Strong leadership, team management and communication skills

Solution-oriented approach and precision

Excellent knowledge of English, German, and Italian

OUR COMMITMENT Innovative work environment in a young, dynamic team

High-tech projects in the future-proof sector of e-mobility

Opportunities for advancement in a growing company

A wide range of further training opportunities

Attractive bonus system and performance-related pay

Additional company benefits

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