It Service Delivery Manager (M/F/D) Bolzano

It Service Delivery Manager (M/F/D)
Bolzano
Trentino Alto Adige, Bolzano

YOUR RESPONSIBILITIES Being in charge of maintaining client relationships and ensuring the fulfillment of their needsProviding regular updates on service delivery and responding to client inquiries and concernsManaging service delivery budgets, ensuring that resources are allocated effectively and that costs are kept within budgetOverseeing the efforts of different teams to ensure that the services are delivered efficiently and on timeTracking and monitoring services performance, by defining and implementing key performance indicatorsIdentifying areas for improvement and implementing changes as required, to ensure the continued development and efficiency of the department based on industry and market trendsGuaranteeing compliance with service level agreements and that the services provided meet the required quality standardsBuilding and maintaining high-performing teams, providing guidance and coachingYOUR QUALIFICATIONS & SKILLS Bachelor's Degree in computer science, relevant certifications are a plusPrevious professional experience in the IT service delivery management with a leadership role, preferably in a fast-paced environmentIn-depth knowledge of service management best practicesSolid analytical and problem-solving skills, with the ability to analyze complex situations, identify root causes and develop effective solutionsAbility to manage multiple priorities effectivelyStrong leadership, team management and communication skillsSolution-oriented approach and precisionExcellent knowledge of English, German, and ItalianOUR COMMITMENT Innovative work environment in a young, dynamic teamHigh-tech projects in the future-proof sector of e-mobilityOpportunities for advancement in a growing companyA wide range of further training opportunitiesAttractive bonus system and performance-related payAdditional company benefits#J-18808-Ljbffr