It Service Desk Advisor (Internship) Lazio

It Service Desk Advisor (Internship)
Roma
Lazio, Lazio

Job Description

We have an interesting opportunity for a full time, paid Internship within our IT Service Desk.

This position will help the local IT Service Desk to focus on large scale rollout projects together with daily activities.

This will require on-site support in our Rome offices.

The IT Service Desk Student will provide first and second line technical support to internal staff.

Key Responsibilities

Accepting incoming calls on technical issues and problem cases

Processing requests in the role of 2nd line support

Ticket management and documentation

General operational support of the department in day-to-day business and in projects

Asset management

Installation and configuration of new devices

What qualification should you have?

Student (or graduated) in the field of computer science or comparable

Some practical experience in the IT Support / Help Desk

Good software technology knowledge (Microsoft Window 10, Microsoft Office 2016, ICP/IP, Microsoft active directory)

Specific hardware knowledge (PC, Laptop, printers)

Independent, proactive way of working

Good communication skills and no fear of direct customer contact

Good knowledge of spoken and written English

What do we offer?

A dynamic, international and challenging work environment

Training and development opportunities

€ 800 per month

Meal vouchers (€ 10/day)

I am Atradius!

- Do you want to know who we are?

Atradius is a global provider of credit insurance, bond and surety, collections and information services, with a strategic presence in over 50 countries.

The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit.

Atradius is a member of Grupo Catalana Occidente (GCO. MC), one of the largest insurers in Spain and one of the largest credit insurers in the world.