It Service Desk Analyst - Support Services Torino

It Service Desk Analyst - Support Services
Torino
Piemonte, Torino

We have an opportunity for an experienced IT Service Desk Analyst to join our IT Department.

**You will be responsible for**:

- Service Desk

- Logging, prioritising, and tracking Service Desk calls

- Investigating, troubleshooting, and resolving calls

- Providing updates to users on the progress of calls

- User accounts: Set up and management of various user accounts

- Homeworking: Support of remote homeworker installations

- Documentation: Creating and maintaining Service Desk documentation

Supported technology and tools include

- Dell Laptops

- Windows 10 OS

- Microsoft Office 365

- Two Factor authentication administration

- BigHand Digital Dictation system administration

- IOS mobile devices

- Mitel Phone Systems/VoIP

- iManage Work10 document management software

**What you will need to succeed**:

- Must have a minimum of 12 months IT Support/Service Desk experience, ideally within a Legal, Financial, or Professional Services sector

- Good communicator and diplomatic - able to communicate with non-IT staff in non-technical terms

- A proactive approach to system security

- Flexible approach to team working

- Current drivers licence preferable but not essential

**What you need to do now**:

Anderson Strathern is committed to promoting equality of opportunity and to the development of a diverse workforce.