It Service Desk Operator Pisa

It Service Desk Operator
Pisa
Toscana, Pisa

Work location:

- Italy, Tuscany, Pisa

- Sector:

- Metalworking Industry- Role:

- Research and Development- Branch:

- MMSPA- Date of last update:

- 16/10/2024

**JOB DESCRIPTION**:

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**Position Mission

- Ensure the correct IT support to the business.

**Responsibilities

- Monitor tickets to ensure SLA response and resolution

- Receive incoming calls, handle walk-in guests, troubleshoot as needed

- Consult with third-party support and PC equipment vendors to resolve out of scope issues

- Provide first and second level support for desktops, laptops, and mobile devices

- Troubleshoot network connectivity issues including off site LAN and wireless access to office network

- Assist employees with VPN dial up and wireless connections when working remote to allow them access to the network

- Assist customers in resolving basic technical problems by providing guidance regarding software and hardware problems

- Maintain/fix PCs configuration to be compliance with to Company's IT policies

**Technical Skills, Qualifications and Professional Experience

- Strong understanding of operating systems, software, and devices.

- Problem-solving and analytical skills.

- Providing remote technical support via internet or phone

- Knowledge of ticketing systems

- Maintaining operating systems by repairing hardware and configuring software

- Verbal and written communication skills.

- Sosteniamo la parità di genere e promuoviamo un ambiente equo ed inclusivo. _

**VIEW DETAILS**:

- Employment duration:

- Nessuna durata del rapporto di