It Service Manager Milano

It Service Manager
Milano
Lombardia, Milano

Role: IT Service Manager – ITIL, ITSM, Data & Digital Solutions, AMS (Application Maintenance Services), Reporting Services, E-Commerce, ServiceNow, SaaS, Change Management – Global FMCG Customer Location: Milan, Italy – including Remote Working with International Travel

A Global IT Service Manager is required by a prominent international consumer goods group to lead IT Service Management for the business in a standalone role as part of a wider global technology team.

You will develop the ITSM and ITIL process for the business globally utilising tools including ServiceNow for this.

The IT Service Manager will be responsible for: Oversee and manage IT service delivery to ensure high-quality support and service levels that meet business needs and compliantly in line with ITIL best practices; acting as Critical Incident Manager when needed. Set up compliantly Redesign service-related processes and procedures in alignment with the ITIL framework. Lead tool selection, design, and implementation of a new corporate ITSM platform owning and managing this platform end to end. Manage all IT services, ensuring adoption by internal teams and service providers. Drive service optimization and innovation by leveraging data, AI, and other digital solutions. Manage vendor relationships, SLA's to maintain high service performance of the application management services. Oversee vendor and contract management for all outsourced services building long-term relationships with external stakeholders. Develop and maintain a comprehensive knowledge base to enhance operational efficiency and reduce reliance on individual expertise. The IT Service Manager will ideally have the following experience: Mid-level experience working in an IT service management and delivery capacity within a global enterprise business with experience implementing best practices with ITSM platforms. Proven track record in IT service management, preferably in a global organisation, ideally within the FMCG, Retail or E-Commerce industry. An ITIL certification is required for this role. Experience working for a consultancy, vendor or service provider as well as for end customers would be a plus. Familiarity with a range of technologies and tools including Data, Digital, AI, AMS, ServiceNow and SaaS technologies. This role is a permanent position with a hybrid working model based out of an office in Milan offering a competitive salary with bonus and benefits.

If you are an IT Service Manager who has the experience mentioned then please apply immediately for consideration.

#J-18808-Ljbffr