It Service Manager Bardi

It Service Manager
Bardi
Emilia Romagna, Bardi

IT SERVICE MANAGER**:

**POSITION**:

DHL Express Italy, a world leader in express transportation and logistics services, belonging to the DHL Group, for the third consecutive year awarded No.

1 Great Place to Work in Europe, is looking for an **IT Service Manager** for the **ITB Department.

**MAIN TASKS**:

- Ensure that the level of IT services provided is in line with agreed standard Service Level Agreements

- Provide accurate and timely performance information and measurements in terms of performance, timeliness of service delivery, and cost, in accordance with the standards of IT services provided in the Country

- Ensure that all operational services, Incidents, changes, major outages and their performance are measured in a professional and consistent manner across the IT organization, and that the services and reports produced meet the needs of the business and customers

- Put in place preventive measures to improve service levels delivered

- Define, manage, and review SLAs agreed between the various business functions and IT Business/IT Services

- Analyze requests for new access, new software and hardware from the various functions, assessing the benefits, costs and risks, in line with IT standards

- Coordinate ad hoc projects with all departments within DHL

- Work closely with the central Service Management Team and Local IT colleagues, ensuring that all IT services are delivered in line with agreed SLAs

- Vendor and Contract Management

**People Management

- Develop and maintain a motivated and engaged team by creating a "Feedback and Coaching culture"

- Promote team culture

- Encourage the team to keep optimism and focus in challenging and uncertain scenarios

- Develop collaborators, challenge them and support their growth.

Identify the strengths and contributions of each

**REQUIREMENTS**:

- 3+ years' experience in the role

- University Degree in IT Field

- Knowledge of ITIL Foundation and Practitioner processes (Information Technology Infrastructure Library)

- Knowledge of the standards, technology, tools, procedures, HW/SW and services in use for IT service delivery, Azure, Sharepoint, Power Automate, PowerBI, Cloud System

- M365 skills (Advanced level)

- Fluent English both verbal and written (level C1 - Advanced)

- Fluent Italian both verbal and written (level C2 - Advanced)

**Additional requirements: your differential plus

- Understanding of the purpose and content of Service Level Agreements entered into with third parties

- Ability to manage, inspire and motivate people in line with DHL Leadership Attributes

- Customer orientation

- Effective communication and relationship management

- Curiosity and listening skills

- Analytical thinking and ability to synthesize

- Organization and planning

- Teamwork, flexibility and adaptability

**WHAT'S NEXT?

**:

- If your CV has been shortlisted you will receive an invitation to conduct a further step and then our HR Team will contact you to provide details.

**MORE INFORMATION**:

- **Workplace**:Innovation Campus, Peschiera Borromeo (MI)

- **Working time**:Full-time

- **Report to**: Head of IT Service Management & Standards

- **Employment contract**: permanent

- **Remuneration package**:commensurate with experience level

- DHL is an equal opportunity employer.

We evaluate qualified applicants without regard to ethnicity, religion, gender, sexual orientation, gender identity, national origin, disability or any other protected characteristic. _

**CONNECTING PEOPLE.

IMPROVING LIVES.