It Service Manager [3 Giorni Rimasti] Milano

It Service Manager [3 Giorni Rimasti]
Milano
Lombardia, Milano

Role: IT Service Manager – ITIL, ITSM, Data & Digital Solutions, AMS (Application Maintenance Services), Reporting Services, E-Commerce, ServiceNow, SaaS, Change Management – Global FMCG Customer Salary: €40K-€45K, Bonus & Benefits Location: Milan, Italy – including Remote Working with International Travel A Global IT Service Manager is required by a prominent international consumer goods group to lead IT Service Management for the business in a standalone role as part of a wider global technology team.

You will develop the ITSM and ITIL process for the business globally utilising tools including ServiceNow for this.

The IT Service Manager will be responsible for: - Oversee and manage IT service delivery to ensure high-quality support and service levels that meet business needs and compliantly in line with ITIL best practices; acting as Critical Incident Manager when needed.

- Set up compliantly Redesign service-related processes and procedures in alignment with the ITIL framework.

- Lead tool selection, design, and implementation of a new corporate ITSM platform owning and managing this platform end to end.

- They will manage all IT services, ensuring adoption by internal teams and service providers.

- Drive service optimization and innovation by leveraging data, AI, and other digital solutions.

- They will be responsible for managing vendor relationships, SLA's to maintain high service performance of the application management services.

- Oversee vendor and contract management for all outsourced services building long-term relationships with external stakeholders.

- Develop and maintain a comprehensive knowledge base to enhance operational efficiency and reduce reliance on individual expertise.

The IT Service Manager will ideally have the following experience: - They will come with mid-level experience working in an IT service management and delivery capacity within a global enterprise business with experience implementing best practices with ITSM platforms.

- Proven track record in IT service management, preferably in a global organisation, this would ideally be within the FMCG, Retail or E-Commerce industry.

- An ITIL certification is required for this role.

- Experience working for a consultancy, vendor or service provider as well as for end customers would be a plus.

- Familiarity with a range of technologies and tools would be beneficial including Data, Digital, AI, AMS, ServiceNow and SaaS technologies.

This role is a Perm role with a hybrid working model based out of an office in Milan offering a competitive salary with bonus and benefits.

If you are an IT Service Manager who has the experience mentioned then please apply immediately for consideration.