It Service Operations Specialist Milano

It Service Operations Specialist
Milano
Lombardia, Milano

For a leading and international Insurance Company I'm looking for an IT Service Operations Manager.

She/He will lead the operational aspects of IT services: resolving incidents, identifying underlying causes of recurring issues, monitoring service performance to meet agreed-upon standards, coordinating changes and releases to minimize disruption, managing configuration data, generating performance reports, and collaborating with various teams.

The service is part of a multi-country international program.

Key responsibilities: Understand insurance products business features and manage IT operations to and related processes Manage running documentation efficiently, acting as focal point for different teams Continuously monitor and ensure compliance with all KPIs of the running Effectively own, manage and communicate with Service Manager and Business to solve critical business issues Incident management Problem management Monitoring and controlling IT system performance in accordance with Service Level Agreements (SLAs) Assessment, planning, implementation, and control of changes to IT systems to ensure they are made with minimal impact on operations Release management: to ensure effective implementation without disruption of services Reporting and analysis: Generating periodic reports on IT service performance and analyzing data to identify trends, recurring issues, and improvement opportunities Requirements: 3+ years of professional experience on Insurance Industry Proven experience on insurance policies life cycle (e. g. , Life, P&C) Proven experience on insurance processes (e. g. , Claims, Underwriting) Knowledge on SQL language and inquiry Fluent in both Italian and English (minimum requirement B2, C1 preferred) Certification: ITIL Foundation, ITIL OSA, ITIL CSI Certification: Microsoft Certified for Azure Master or Degree in Computer Science, Information Technology, or related field Ability to manage complexity, to work and collaborate in a cross cultural and cross functional environment Proactive and positive attitude, with demonstrated ability to meet deadlines and prioritize tasks #J-18808-Ljbffr