It Site Services Specialist I Milano

It Site Services Specialist I
Milano
Lombardia, Milano

Milan, Italy

**Job ID** R0000014348

**Category** IT

**ABOUT THIS ROLE**:

We are currently hiring an IT Site Services Specialist I to join our team!

In this critical role you will provide IT hardware and software support for all support queries across the Data & Technology departments, working with a variety of users to resolve their technical issues in a prompt and efficient manner, whilst maintaining a positive customer experience throughout our end user customer base!

**Key Accountabilities**:

- Provide standard incident resolution via IT Service Desk processes

- Provide basic technical troubleshooting to ticket-based issues, IT projects and strategic initiatives

- Manage basic projects related to service desk processes or technology solutions

- Develop and maintain documentation for end user community and other IT Departments

- Additional projects or tasks as assigned by management

- Responsibility of remote sites to help support and maintain their IT support needs

- Drive and promote improvement to the customer experience within Data & Technology

**Skills**:

- Excellent interpersonal, verbal, and written communication skills

- Excellent problem-solving skills

- Client focused approach to work; excellent customer service skills with a "Customer Experience" mindset with their end user support

- A flexible attitude with respect to work assignments and new learning

- Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail

- Willingness to work in a matrix environment and to value the importance of teamwork

- Willingness to travel to other locations to provide support as instructed by management

**Knowledge and Experience**:

- 1-2 years + experience in systems support and operations, including LAN administration, PC and user support

- Prior experience within a support focused role, ideally with customer experience as a focus

- Basic knowledge of standard IP-based networking topologies, networking hardware and exposure to network standards and network protocols

**Education**:

- University/College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience